Refunds and Cancellation

Free trial

New daycares get a 14-day free trial. You are not charged during the trial. If you cancel before it ends, you will not be charged at all.

How to cancel

• Sign in as the owner, open Settings, then Billing, and press Manage billing.
• In the billing portal, choose to cancel your subscription.
• Prefer to ask us? Write to ctoledocarlo@gmail.com from the email you signed up with and we will cancel it for you.

When you cancel, your subscription stays active until the end of the month you have already paid for, and then stops. You will not be charged again.

Refunds

• Monthly payments are not refunded for time already used, including part of a month after you cancel, because you keep access until the month ends.
• If we charged you by mistake, for example twice, or after you cancelled, we will refund it. Tell us within 30 days of the charge.
• If a serious fault stopped you using LittleLog for a significant part of a month, tell us. We will look at it fairly and may refund or credit part of that month.
• Refunds go back to the original payment method. Banks can take 5 to 10 business days to show them.

Extra seats

Extra seat packs are billed monthly with your plan. If you reduce the number of packs, the change is prorated by Stripe. You cannot reduce below the number of people currently using seats.

Your plans after cancelling

You can still ask us for your information after you cancel. See the Privacy Policy for how long we keep it and how to ask us to delete it.

Tax

Prices are in CAD and exclude tax. Where tax applies, it is shown at checkout and on your invoice.

Questions

Not sure about a charge? Write to ctoledocarlo@gmail.com and tell us what you see. We will answer as quickly as we can.